During Executive MBA at Institute Of Product Leadership one of the courses is User Experience Design and Prototype. On second day of our class I could appreciate great UI which I had encountered while working on Medtronic MyCareLink Smart Mobile app at Minneapolis, Minnesota, USA.
About this app:
1. This app was meant to be used by senior citizens of US (or India or any other country) who are not tech savvy. They might not have ever used a mobile phone forget about having used a smart phone. They might not be very fluent with English also.
2. This was a medical device ported to a mobile app. It has a very serious purpose of transferring data from a live pacemaker to hardware device (RF Reader) over Radio Frequency. RF Reader transmits this data to Mobile App over Bluetooth. Mobile App sends this data to hospital Care Link server over WiFi or data connection.
Oh Boy...Simply Too much technology for senior citizens who had never even held a mobile phone in their hands. Solution which they had to design had to be extremely simple. Key here was to provide an extremely simple user interface which could provide an awesome user experience.
When the app was used, one usage had to go through following phases
1. Reading clinical data from the pacemaker by the RF Reader. This phase was called interrogation
2. Reading of clinical data by the mobile app on Bluetooth interface.
3. Sending of the clinical data to the Hospital server. This is transmission phase.
To begin the first phase (interrogation), there is hardly any text prompts to the user. It is all animation. User is prompted by an Arrow Symbol. User is prompted by the message “MCL Smart wants to turn on Bluetooth (Deny or Allow) in case Bluetooth is disabled.
Once Bluetooth is turned on and RF Reader is not turned on, it show an animation that the RF Reader has to be turned on. Once the RF Reader is turned on, app will prompt you to key in the numeric code on back of the Reader using the app key pad. It will prompt you to pair the Reader with the mobile/tablet.
Once RF Reader is turned on, by animation it will be demonstrated that the RF Reader should be placed close the heart for interrogation. Once the interrogation starts, user would get to see a progress bar moving across the screen.
Once interrogation is complete, user would be prompted to keep the Reader down. Immediately (without user intervention) data transmission will start.
Data transmission would also be shown as a progress bar. When data transmission is completed, user is indicated by check mark. On tapping the Home icon, user can go back to the initial screen.
With no training or guidance, my colleague’s mother had tried to use this app along with RF Reader and pacemaker. She is a senior citizen with no exposure to the mobile app or the associated hardware.
Just by looking the screen animation she was able to start and complete the interrogation and transmission successfully.
This small test by a senior citizen proves the point how easy it was for anyone to use the app. This was a great example of an excellent User interface and user experience design.
You can see the app in action in the below URL
https://www.youtube.com/watch?v=zG28b-EtLAw
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